Overview
Breezebay Carpentry operates this website and provides carpentry services in Perth and surrounding areas. We are committed to protecting the privacy of our customers and website visitors.
This privacy policy applies to information we collect when you:
- Use our website
- Request a quote or make an enquiry
- Engage us for carpentry services
- Subscribe to our communications
- Contact us by phone, email, or other means
By using our services or website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you request a quote or engage our services, we may collect:
- Your name and contact details (phone, email, postal address)
- Property address and details relevant to the carpentry work
- Payment information (processed securely through third-party payment providers)
- Communication preferences
- Any other information you choose to provide
Website Usage Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on the site
- Referring website or source
- Interaction with forms and calls-to-action
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website. These may include:
- Essential cookies required for the site to function
- Analytics cookies to understand how visitors use the site (e.g., Google Analytics)
- Marketing cookies if you’ve consented to receive promotional communications
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Providing quotes and estimates for carpentry work
- Scheduling and completing carpentry projects
- Communicating with you about your project
- Processing payments and invoicing
- Managing warranties and follow-up service
Business Operations
- Improving our services and customer experience
- Analysing website performance and user behaviour
- Maintaining records for legal and compliance purposes
- Responding to enquiries and customer service requests
Marketing (with your consent)
- Sending newsletters, promotions, or service updates
- Sharing relevant carpentry tips, project ideas, or seasonal offers
- Following up on completed projects for feedback
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure storage of physical and electronic records
- Encryption of sensitive data during transmission (SSL/TLS)
- Restricted access to personal information within our business
- Regular review of our security practices
However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Third-Party Services
We may use trusted third-party services to help us operate our business, such as:
- Payment processors (e.g., bank payment gateways)
- Email and communication platforms
- Website hosting and analytics providers
- Cloud storage services
These third parties are bound by their own privacy policies and are required to protect your information. We do not sell or share your personal information with third parties for their own marketing purposes.
Your Rights and Choices
Under Australian privacy law (Privacy Act 1988), you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or outdated information
- Deletion: Request that we delete your personal information (subject to legal retention requirements)
- Restriction: Limit how we use or share your information
- Withdrawal of Consent: Opt out of marketing communications or withdraw consent for specific uses of your information
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
Complaints
If you believe we have mishandled your personal information, you have the right to lodge a complaint. Please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Typical retention periods include:
- Customer records: 7 years from the completion of work (for warranty, tax, and legal purposes)
- Marketing lists: Until you unsubscribe or request removal
- Website analytics: Up to 26 months (Google Analytics default)
- Enquiry forms: 2 years from initial contact (unless converted to a customer record)
After the retention period, we securely delete or anonymise your information.
Links to Other Websites
Our website may contain links to third-party websites (e.g., supplier websites, social media platforms, review sites). We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised “Last Updated” date.
Significant changes will be communicated to customers via email or a prominent notice on our website. We encourage you to review this policy periodically.
Last Updated: [Date to be added by operator]
Questions About Your Privacy?
If you have any questions about this privacy policy or how we handle your information, we’re here to help.
Contact Us